> I would suggest that your experience was
> anecdotal and not typical of Princess...
Not sure. We noticed very poor use of ground crew at San Francisco's pier both during embarkation and debarkation. On the latter, the Crystal Harmony had arrived at the same time as the Regal Princess. Crystal had about 20 people helping those from both ships get their luggage and move to transportation. Princess' attitude seemed to be that the cruise was over as was any obligation to their passengers. We felt like they were just dumping us.