A couple of loyal cruisers here who are wondering if anyone has had this problem.....
We have sailed with RCI 9 times now which affords us Platinum status in the Crown & Anchor Society. However, we have never received any communication from RCI regarding our higher status. Each time we have contacted them, they do not have record of our sailings. However, each time we cruise, our status is listed on our cruise cards. And we ALWAYS provide our account numbers to our travel agent! Has anyone had any problems like this? We have contacted them, since our last cruise in May, and they have now gotten all of our cruises accounted for and have promised to send the Platinum level perks package ($100 discount cerificate, etc) but we haven't seen it yet.
I think the cruise lines could take a lesson from the airlines when it comes to these programs! Reward your loyal customers.