I had the same problem. I have sailed with RCI 5 times which put me in Platinum status. I told my travel agent this because I should have been due a larger amount off for my next cruise which is in December. When my travel agent called RCI, they said that they were not aware of all of my sailings. I had someone from Crown and Anchor call me and they told me that it was up to the passenger to let them know when their status changes. The representative asked me to fax proof of all my sailings and they have updated my information. Now my Crown and Anchor status is updated. I have received the platinum anchor pins and luggage tags. My Crown and Anchor magazine is also updated.