View Single Post
  #13 (permalink)  
Old September 16th, 2003, 03:36 PM
jasonalec jasonalec is offline
Senior Member
First Mate
 
Join Date: Jul 2003
Posts: 468
Default Re: Re: Thanks for nothing Royal Carribbean

Send 2 copird of the letter. One to Customer Service and cc a copy to Richard Fain, Chairman/CEO. He most likely won't get it but someone reads his mail. If you write a balanced letter with reasonable demands, they should take care of you. Point out some of the positive experiences you have had with RCL and then lay down what you felt was out of character with this experience. How the high standards they exhibited in the past established expectations that they did not live up to. Then offer them a couple of ways which they can make it up to you (ie An upgrade or onboard credit). If they don't hook you up, you can vote with your feet and try another line.

Catch more bees with honey...

There address is:

1050 Caribbean Way
Miami, FL 33132-2096

Good luck!

__________________
Navigator T-


Reply With Quote