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Old August 19th, 2003, 06:13 PM
pal pal is offline
Join Date: Apr 2001
Posts: 30
Default Re: Re: problems on Viking Europe ???

As my first message stated, we were to go on the 7/24-8/5 Amsterdam to Vienna cruise- we could not do the bus thing so we left right after we heard Viking's plan to bus us. We immediately (from Amsterdam) called American Express to dispute the charge... we've been waiting to see how Viking would handle this and today we received a letter from American Express notifiying us that Viking had refunded 100% of our money. This restored our faith in Viking's business ethics and we are willing to try them again next year. It would be nice if they also sent the drop-outs a 50% off coupon for a future cruise since we ended up spending twice as much as our original cruise price... it's very costly to spend 2 weeks in Europe with no advanced reservations for hotels, trains, airlines, cars, etc.
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