I would call Carnival, they aren't very good with emailing responses as you found out. I never bought the video diaries because I either took pictures or bought our own camcorder. I didn't realize they did the unedited. Our 1st cruise my parents bought the edited version because on one of our excursions my parents where being filmed/coached clowing around on the beach. They were very disappointed that it was not even on the video. Good luck anyways getting the videos.