It may have been for new bookings only and/or the penalty for cancellation may have been more than the reduction. I don't know, wasn't there but do know that that agency is usually pretty cooperative whenever possible. I also see that you did get a refund so maybe they did work to make you happy? I don't endorse or condemn them or any other agency either but looking for a possible explaination for an agency I have seen fewer complaints about than most. The part about prices always going down as the date gets closer isn't really true. Yes lately there have been a number of last minute fantastic deals but there are times when prices have gone up and up on a number of sailings.
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