Pay no attention to that so-called travel agent, Donald. I've never sailed on HAL myself, but most of what I've heard and read about the line has been favorable. As PEB noted (in somewhat different words), one person's heaven can be another person's hell. Just go with the expectation of a fun cruise and you probably won't be disappointed.
It's those people who sail under the cloud of expectant doom who have the least enjoyment on a cruise. And then they often compound the damage by telling others how bad a time they had. Bottom line: read lots of reviews and then go with your best judgment. So start packing, and enjoy your HAL cruise!
Baltic Sea, Aug.'04