Just a cruiser and a reader here, but my comment is ...HOW RUDE .. That lady was extremely rude to make such a comment about anyones booked holiday! The gall of some is amazing!!!
Never been on HAL, I'm absolutely sure it will be lovely though! I have been 2x on Carnival and once on Princess and we liked Princess much more and are booded agian on them.
As above posters noted , it 's not the cruise line it's the cruiser that has not researched or has too high expectations that makes or breaks the holiday!!
Have loads of fun and be sure to let that supposed ta that you had a great time!!