I too have used Cruise Planners. My agent is David out of NJ, even though I live in CA. He is OUTSTANDING! Saved me a bundle on the 2 cruises I booked through him. Believe me I am a real bargain hunter and received several bids from other agencies. He also has excellent customer service skills. If anyone out there is interested in getting the contact info on David please feel free to e-mail me. .