I have booked through this company twice now and will likely do so again.
Great rates...no hidden fees...smooth transactions.
The president of the company even wrote me back one when I sent a blanket question about repositioning cruises.
I recently booked with a woman named Madeline Settle and received prompt service initially, but not great on the follow-up for subsequent questions.
The first time, I received excellent service (the first time) from this gentleman. My sister has also used him for two other cruises since.
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Hope this is helpful -