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Old December 20th, 2003, 03:50 PM
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JeanS JeanS is offline
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Join Date: Jun 2003
Location: So. California
Posts: 1,494
Default Re: Lost Luggage Saga


I'm really amazed that a customer service rep would use those words to you. If ANYONE spoke to me that way, I would have gotten their name and had their job by the end of the day!! I have learned to get people's names BEFORE I begin to speak to them when I have a problem. Too many times I've simply be "disconnected", so now I have someone to report if that happens.

Sorry about your disaster, hope your next cruise makes up for the problems.


8/92 Mex. Riv. Commodore
9/98, 9/00, 9/02 & 7/04 Caribbean - Paradise
10/00, 08/05 Pac. Wtrs. Holiday, Monarch
04/06 Hawaii - Celebrity Summit
09/07 Alaska - Celebrity Summit
07/09 Western Caribbean RCCL Liberty of the Seas
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