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Old December 20th, 2003, 04:50 PM
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JeanS JeanS is offline
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Admiral
 
Join Date: Jun 2003
Location: So. California
Posts: 1,494
Default Re: Lost Luggage Saga

Steven,

I'm really amazed that a customer service rep would use those words to you. If ANYONE spoke to me that way, I would have gotten their name and had their job by the end of the day!! I have learned to get people's names BEFORE I begin to speak to them when I have a problem. Too many times I've simply be "disconnected", so now I have someone to report if that happens.

Sorry about your disaster, hope your next cruise makes up for the problems.

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