Got the following excerpt via e-mail. Found it interesting. I did not copy the whole e-mail but the more important part.
For many years, the gratuity policy aboard Holland America's ships has been "No tipping required". I believe that most passengers took that to mean "No tipping, period", while others felt that they were still expected to tip for excellent service, and did so.
We have just received notice of a change in this tipping policy. Here's the announcement Holland America is sending to folks booked on upcoming cruises:
"Exceptional service is part of the Holland America cruise experience. Because you are our guest, it is our goal to make sure you receive the finest service possible. And we have made it easy for you to reward excellent service on-board.
A gratuity of $10 per guest per day for dining and stateroom services will be automatically added to your shipboard account on a daily basis. We are confident that you will find the service on-board exemplary and, should you wish to make adjustments, you may do so at the end of the cruise by contacting the front desk. A 15% service charge will be automatically added to your bar charges and dining room wine account."
The new gratuity policy will be effective with the following sailings:
Amsterdam: May 9, 2004
Maasdam: May, 9, 2004
Noordam: April 29, 2004
Oosterdam: May 15, 2004
Prinsendam: May 7, 2004
Rotterdam: May 5, 2004
Ryndam: May 7, 2004
Statendam: May 9, 2004
Veendam: May 16, 2004
Volendam: May 5, 2004
Westerdam: April 25, 2004
Zaandam: May 12, 2004
Zuiderdam: May 1, 2004
Radiance of the Seas May 2, 2004
Constellation Sept 7, 2004