I don't think a good CD can make or break a cruise. That said, I still remember the CD from our 1st cruise. His name was Lenny and he was from England. He was very funny and informative and seemed to be everywhere! When we were shopping on shore excursions he was running up and down the street helping all the passengers. I can't even remember the name of the CD on our second cruise. We passed him on the ship once and he didn't even say hello. Don't imagine we'll see him again!