When we complained to the staff on the Voyager we were told, "security has talked with the parents of these children and they do not wish to co-operate."
When I suggested then it was time for RCI staff to step in she thought for a moment and replied, "they paid". What did she think I did, stow-away for free?
When we got home we did write letters, but the reply was not too encouraging - more or less that it was up to the parents and they would talk to the parents but if they did not want to co-operate too bad for the rest of us. RCI is low on my choices of cruises to go on for awhile.