they can empty it and stock it with what you want. We had our wine in them and kept some of their things, like chips and nuts and a few beers. You can order snacks from room service but don't forgt to tip the person who bring it. Your room steward will get you all the ice you need also to ice down any extra beverages you have. She even bring the bucket. They try to work with you if you let them know what you need.