I have the feeling in GENERAL that the staff on ANY cruise ship today are working to appease the paying customer. Without your knowing I think they are giving you what you expect, but no more.
Cruising in the 70's,80's was much different. You didn't have to be appeased, nor did you have to "expect", it was always done to your liking. Sorry to say, mass cruising has caused us to lose our identities. Any comments?