Good post Pamda. As usual.
As for Driversed, well when you are gaining so many new members you are going to lose some once in a while. That's just part of business. You can't please everyone. The obesity talk must've struck a nerve in her. If she leaves CM it's her loss.
I know I can't please everyone who walks into my business, but I will still try. I am dedicated to pleasing every customer but I no longer lose sleep over those who leave unhappy IF I've given them my best shot at satisfaction.
CruiseMates is the best. And you're the angel on top of the tree!