First of all let me express my regret for your wife. I will keep her in my prayers. Now to the refund. Call and talk to the customer relationship dep. Ask for someone in charge like a manager. Talk to the highest ranking person at this departement. Explain them your story and offer them a letter from your doctor too. I too had to cancell 2 cruises last year because we went to germany.Not a very big emergency but all my family memebrs are ill. The first cruise I received all my money back and the second cruise which was less then 60 days away I had to pay a I think $800 penalty. If you booked the cruise last year in the brochure the penalties for canceling are different then in the new catalog.Check your brochure...Lets see old catalog 7 night cruise 60 or more days no charge 59-30 days deposit amount 29-8 days 50% of total price 7 or less no refund. They must give you the money back....new catalog : 7 night 70 or more days no charge 69-30 deposit amount 29-8 50%of total price etc. If you have the old brochure which is valid until2002-2003 march/april you should be all set. Sorry this took so long..again good luck and let me know how you made out If you need the old brochure ask and I am sure soemone will send you one.its the one that has the lady swimming with sting rays...They have to honor those prices and rules for the month advertised....
Dec 9th 2015 Land cruise to Germany and Venice Italy
June 1st 2015--- Denali Explorer Cruise on Star Princess!
Dec 18, 2014 Caribbean Princess