I was behind a man that was giving the the airline agent a very difficult time. She continued to smile and try to accomodate him but he persisted in being very rude using foul language. The agent continued to smile and offer polite suggestions.
When he finally left I felt I should apologize for him and told the agent how sorry I was that she was being abused. She said "OH Sir don't bother yourself, He is going to Chicago, but I sent his luggage to Bangkok"