Thread: Hurricane Comps
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Old October 14th, 2004, 01:42 PM
bummed bummed is offline
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Join Date: Oct 2004
Posts: 2
Default Hurricane Comps

We are booked on a cruise with Carnival Conquest 11/7-11/14. I called Carnival and was told that the ship would not be making its port stop at the Grand Caymans due to damage from the hurricanes. When I asked if they would be making a different port stop they said no. When I asked if they would be offering some type of compensation to travellers in lieu of missing out on this port stop, they said no. They said we would probably get another day at sea. It was obvious that their customer service reps need some training.

Many people save their money for a very long time to be able to take what they consider a trip of a lifetime. Going to the Grand Caymans was part of that dream. It doesn't seem fair that a cruise line as large as Carnival is unwilling to offer its passengers something other than another day at sea. What makes them think everyone wants another day at sea - they make out because people will spend more money in their casinos, buying their drinks, etc. It seems that other cruise lines are offering another port stop to a different island to compensate for this shortfall. Why can't Carnival do the same? There is enough time to make arrangements for this change - the hurricanes took place a month ago.

I'd highly recommend that anyone contemplating a cruise on the Carnival line think twice before they commit to it. Who would have thought that we were going to get ripped off.
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