One of the biggest gripes after all the cruises I've been on is the Comment Cards.
FIrst off, and I'll probably get roasted for this, but I have never rated anyone / ship / cruise more than a middle of the road Average. This incessant spiel from everyone from the Cruise Directors down to rate everything as Excellent annoys me.
Don't get me wrong, I love cruising, but I find the experience exactly as I expected it to be not above or below. No one went over and above what their job entailed. The waiters waited on me, the bar staff served me drinks and the room steward cleaned the room. How does this rate as Excellent service or even above average.
Now that I think about it, the cruises I took years ago now would rate Excellent since the product has declined so much. I still like the cruise experience, and love being on a ship.
Anyway, that is one of my gripes