Agreed Papabill, its those little things that make the difference, but lets be honest they can be individual driven, but usually they come from how the lines expect their guests treated.
Peter, take these opinions all on board and chill as you are allowing it to take you sideways from your orininal point. Take a deep breath, reflect and come back to the discussion. Some of what has been said, must make some sense.
Its all opinion and opinion is never wrong. Dont get personal,,,,,,,, says he who has never done that <g>,,fingers crossed behind my back.