View Single Post
  #20 (permalink)  
Old February 10th, 2004, 06:05 AM
Skippyyyy Skippyyyy is offline
Join Date: Aug 2003
Posts: 42
Default Re: We'll never tip again.

Which raises an interesting point...........

Tokyo agress that (should she ever find it :o) service above and beyond should be rewarded.

What about if service is below and behind?

I was staying in a 5 star beach front hotel paying over the odds already for service, and when I went to the pool area (attended apparently by bar staff) - the bar staff were more interested in playing 'slap', watching TV, listening to music and chatting to eachother. After five minutes of watching this I approached the bar to place my order. Was I given service? Not as it should have been. I was charged an 18% gratuity. I was then invited to add more to that. Should it be necessary in a 5 star hotel to raise the management's awareness of poor service? Or should staff be on the alert to 'If I am looking after my customers well - they'll tip well'. In their case they knew they were going to get the 18% added gratuity anyway - and that I could do part of their job for them if they waited for me to get fed up waiting.

Which raises the question 'Who was the waiter in this situation?'

Reply With Quote