I WILL NEVER GIVE GOOD SERVICE AGAIN.
Hi. I'm a waiter on a cruise ship.
My experience over the past couple of weeks.
Onboard....... A daily amount was added per person to be shared out between room steward and dining room wait staff.
My guests kept me running all week, demanding extra this, special that. They complained constantly, blaming me if the tomatoes were not ripe enough, if it was raining outside, if they had to wait in line to do something or go somewhere. They complained that the ship moved too much, it was too hot here, too cold there, too many children onboard (as if I had something to do with it), not enough chairs by the pool.
On the last night of the cruise I received 50% cash on top of the compulsory gratuity, in an envelope with a thank you letter. $160 that was.
The following morning at breakfast my guests did not say a word of 'thank you'.
They were (if anything) sullen with me.
That was on board.
American waiters and waitresses on shore make far more money than I do - and work far less. Their attitude is not so hot and neither is their service. It's just not fair.
You have to tip:-
The person who takes your bags off the ship
The person who takes your bags to your transfer coach
The person who drives you to your transfer hotel
The person who takes your bags into the lobby
The person who gives you a luggage check
The person who eventually takes the bags to your room
The person who takes your bags down to the lobby
The person who puts your bags on the coach
The person who drives you to the airport
The person who takes your bags from the coach to the check-in desk
All these people get far more tips than I do - and they don't give very good service. Why should I try to do a good job? They do next to nothing and earn far more than I do
In the hotel itself:-
You're expcected to tip the barstaff who want to gossip with eachother despite them adding an 18% service charge.
Oh and then on top of it all.......... we add all those other service charges and state taxes etc etc etc.
My message to cruise Lines: Move with the times and pay crew what they're worth. Stop giving these incredible deals to an unappreciative American Public. Force them to pay an honest fare so I can be paid an honest wage for what I do. I'm not going to lift a finger to help anyone until I'm paid a fair wage.
My message to the USA: You are one of the last countries in the world where tipping is so much a part of life. European people hate this tipping business. It's not good for your tourist industry ,and don't get angry with Europeans who don't tip. They do not do it at home because the staff get paid. If you choose not to pay your staff then don't blame me for lousy service.