Doesn't it kust make you crazy when people don't know how to say "I apologize on behalf of the company I work for?" What is it with this "it isn't my job so don't complain to me about it?" attitude that is so pervasive these days?
I agree with you, I would be VERY upset if I paid for something like that and it wasn't delivered to my guests, and I am just very happy you left your parents a note telling them about your "surprise."
I have had similar things like that happen to me. We once had a "surprise" bottle of champagne delivered to our cabin at about 2:00 am in the morning. They woke us up from a sound sleep. How stupid can you be?