I think the real point that Roka is making is communication!
We had an embarkment problem with Carnival recently that I wrote about in my review. The short story, for DavidB sake
, is that the computers went down, then the staff just left and did not let the waiting passengers know anything. They waited for 4/5 hours also with no info. We personally did not have the problem because by luck we and only a few hundred others, got there before they crashed. However people complained for days about this. I heard the same story everywhere I went. Mainly they said because the staff just walked away from behind the counters. We were not dealing with dead bodies or FBI either. Just no communication.