We recently cruised with RCI on Radiance of the Seas. We cruised on that ship several years ago and chose it again because of the layout and condition. What a difference 3 years makes! The ship was absolutely filthy! Stains on carpets everywhere, stains on dining room chairs. The majority of our dinners were cold by the time they reached out table. The waiter and asst. barely understood english and frankly did not care. The food quality was terrible. The best meal we had was when we went to the Chops Grille (and paid an extra $20.00 US a person) The waiter was excellent and the food was what we have been used to on our previous 6 cruises with Princess and Celebrity. When the toilets all backed up on the pool deck, the complaint was ignored and 3 hours later the toilets had not only not been repaired but signage was not even put out to deter other passengers from going in and seeing the disgusting sight. We have been on older ships and the crew have kept them in pristine condition. RCI did not seem to care. A letter was sent to RCI upon arriving home. No response yet from the CEO or President. It was a disappointing cruise to say the least. I now know where and why Norwalk Virus begins. No wonder passengers get so sick.