Once again, some people aren't happy unless they have something to complain about. You really think that the President or CEO is going to respond to you cause you though the ship was dirty? That is what the customer service department is for. I guarantee you, even if the CEO's name is attached to a response letter, he never even layed eyes on your complaint. He has many more important things to deal with. And with the amount of people who complain just to complain, there is no time for him to deal with you. Maybe he will take time out of his busy schedule to read the THOUSANDS of letters just like yours. Not. If this is the worst thing in your life right now, you are doing pretty damn good. I am so tired of people trying to get something in life for free by lying.