We love our TA. She is our age and has been in the business for 30 years. This year we booked another cruise with her and sent to other couples to her that booked with her. On our fist cruise with her, she sent us a bottle of wine to our table for our first dinner on board, plus there was a fruit basket waiting in our cabin. It made us feel very special. I thought that repeat business and sending her other couples would be enough.... is it?