I find this strange but I do most banking at the local branch of Wells Fargo but I know that at many banks it has become extremely impersonal. The training that tellers go through is not the same as it once was and many people don't know how to do some basic functions.
I actually only go inside of the bank about four times a year. The rest of the time I bank electronically or use an ATM. The ATM doesn't count the money either.