I also won an auction with them and will cruise next March. They have me a 1-800 number and address to reach them with any questions. You do need to watch the surcharge cost for the dates you want to sail. Example, 130.00 per person for the specific date I wanted to sail. It still beat any prices I could find on my own by a couple hundred. I can use that savings for my tours. Yeh, can't wait!