Thank you so much for your frank and truthful answers. I was on the 3/27 cruise and while I hate that we had the virus, my beef is with the handling of it.
I think that X consistently drops the ball when there is a crisis. They hide and don't tell passengers the truth, they lie or at the very least stretch the truth, they ignore any dissension until it is of the dimension that they are afraid passengers will band together for action and then they throw insulting amounts of money around as if our displeasure or pain could be bought off. The Executives fail to acknowledge any form of communication that is not fawning over the X experience. You can't even get a return receipt for a letter or email. Total head in the sand.
My question to you is this. Do you think the company is in 'good' hands with the current execs. It seems to me that when Rick Sasso was around there was more accountability. Then when Jack Williams came along, I thought things were not as good, but he still had a the 'buck stops here'
mentality. Now with Hanrahan, I am seeing a mouth piece with nothing behind it. At one time Richard Fain was a force there but I wonder if his role is diminishing?
I was asked by an exec what would you have done if you were Hanrahan.
My reply was that if I had a situation such as the M with thousands of people affected, I would have been on the first plane out to join the ship and see things for myself. If it was impossible for me to go, I would have sent an exec who was my right hand person to be my eyes and ears. Instead they sent junior customer service reps with no authority to do anything, Their role was strictly to take notes, send in the data, and as Roxanne told me, the higher ups will make a decision in 4 to 6 weeks! How absurd! We were on the ship, living this nightmare! We wanted answers and solutions then!
I, too, thought the ship should have been quarantined even if the almighty dollar fell for a cruise or two.
Your thoughts please.