On our last cruise we had booked a balcony room. My parents had booked a balcony room that was 2 doors down. We booked separetly through Travelocity. When we checked into the terminal we were told that the room we had choosen had been changed and that we needed to speak with a supervisor.
Needless to say we were mad! But then the supervisor brought us all into the VIP check in area (my parents and my husband were Platinum, but we didn't know that meant we could do VIP check in) and told us we had been upgraded to balcony suites!
To this day...we have no idea how or why we got the upgrade. For the longest time, my parents thought we had upgraded us all on the sly, and we thought my parents had done it. But no...it was the "Upgrade Fairy!"