Colorado Springs is one of the call center locations and they have Reservation Sales Agents . That way they have people who can make calls to people in the more western states in the evening. And I'm sure they don't really know if they are calling a person in same or earlier or later time zone.
The Reservation Sales Agents work from 8pm for an 8 hour shift and on the weekends. The PVP's work 11am to 8pm Mon - Thur and 9am - 6pm on Fri with the weekends off.
Star Princess 2005, Sun Princess 2005
Caribbean Princess 2006, MSC Lirica 2006 , NCL Pearl 2007, Majesty of the Seas 2008, Carnival Destiny 2008, MSC Lirica 2009, Carnival Valor 2009,Carnival Legend 2010, Carnival Liberty 2010,Carnival Fantsay 2011,Carnival Valor Feb 2012, MSC Poesia Dec 2012, MSC Poesia April 2013, Carnival Legend Nov 2013, MSC DIVINA Jan 2014, MSC Divina Oct 2014, Carnival Liberty Jan 2015, MSC Divina Apr 2015, Carnival Ecstasy Oct 2015, NCL Star Jan 2016