Colorado Springs is one of the call center locations and they have Reservation Sales Agents . That way they have people who can make calls to people in the more western states in the evening. And I'm sure they don't really know if they are calling a person in same or earlier or later time zone.
The Reservation Sales Agents work from 8pm for an 8 hour shift and on the weekends. The PVP's work 11am to 8pm Mon - Thur and 9am - 6pm on Fri with the weekends off.
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