I have to agree to a degree. All of the email I get from Carnival (even those signed by the PVP) have a statement at the bottom to contact either your PVP or Travel Agent.
We haven't even sailed with Carnival but still had a PVP assigned to us since we have sailed on Princess.
And we are not sure if we really want to sail with Carnival. There are a few things that we just don't agree with. Mainly being the waiters having to sing and dance during dinner. Oh we don't mind them singing Happy Birhtday but scheduled songs/dances to us is just too much.
Star Princess 2005, Sun Princess 2005
Caribbean Princess 2006, MSC Lirica 2006 , NCL Pearl 2007, Majesty of the Seas 2008, Carnival Destiny 2008, MSC Lirica 2009, Carnival Valor 2009,Carnival Legend 2010, Carnival Liberty 2010,Carnival Fantsay 2011,Carnival Valor Feb 2012, MSC Poesia Dec 2012, MSC Poesia April 2013, Carnival Legend Nov 2013, MSC DIVINA Jan 2014, MSC Divina Oct 2014, Carnival Liberty Jan 2015, MSC Divina Apr 2015, Carnival Ecstasy Oct 2015, NCL Star Jan 2016