My friend and I were booked on the Sovereign of the Seas for a cruise beginning last Monday. She had ordered oxygen and a concentrator to be delivered to the ship. Also a scooter. The scooter arrived. The o2 did not. The guy who was supposed to deliver it quit and told no one. Because she needs o2 to survive and they had none, we were put off the boat. We had to sit on the side and watch our ship sail away. Anyone have anything like this happen?
Be careful who you order your medical supplies from. This was a horrible experience. We are trying to get the o2 company to reimburse us, but have no idea what will happen.
I am so sorry!!! I would call the O2 company and throw a fit and have them reimburse you...the guy quit, and no, that was not their fault, but they are ultimately responsible for keeping tabs on their employees. It would be like if I suddenly walked out on my patients, it wouldn't be the hospital's fault but the hospital would have to find my replacement... (I would NEVER do that though!)
I would also call RCCL and see if there was anyway to apply the deposit you paid to a future cruise or if they'll work with you in any way.