Location: A Southern Gentleman (Southern California)
Missing or lost luggage.
When you get ready to travel:
Never pack — medicine, valuable or precious items like jewelry, electronics or cash in checked luggage incase the bag is lost
Put your name, address, cell phone number, hotel name and reservation number and your cruise line booking number with schedule on the inside of your bags in front and on top.
Place your name, frequent flyer number and flight information on the outside of your luggage in case the baggage tag gets torn off.
Do not leave old tags on your suite case.
Most major airlines sale “excess valuation,” Ask for it when you check in and check your bag. It provides up to $5,000 additional coverage, at a rate of approximately $1 per $100 in value.
I suggest that you always pay $5 extra per bag for the additional coverage.
If your bag gets lost, the first thing to do is request the airline baggage policy. start your written claim, if your without your bag for 24 hours, some airlines will reimburse you for toiletries and other limited items.
Under no circumstance will reimburcement be made with out the receipt.
Another important note: Some baggage thieves go inside your bag and take things out.
Use a colored plastic zip locking tie on your bags after you complete all security checks at the airport, hotel and cruise port, This allows you the ability to identify if your suite case has been tampered with.
If the plastic zip tie is broken, check your luggage. If anything is missing, go right to the baggage claim office and file a complaint.
Do not leave the office without getting the number of THAT OFFICE, and the name of the baggage claim agent who helped you and there managers information whom you can call and e-mail.
If you document all tracking and up dates via e-mail, you will have a complete record.
If your bag is lost and your on a cruise, it is important that your airline know the name of your ship, booking number and ports of call.
If the bag is located, get the flight number and airport your bag was found. The airline may have to deliver your luggage to your next port of call.
The purpose of recording the tracking is simple, the airline has a fiduciary responsibility to get your luggage back to you ASAP and your claim for reimbursement can further be documented.
Example: If you fly into Fort Lauderdale and your airline locates your bag in a different City late the next afternoon, the airline needs to confirm delivery of the bag by 4 PM or the bag will need to be delivered to your first port of call.
You should document all conversations and confirm tracking with the airline.
Requesting to be compensated on over weight luggage on your return flight home should also be documented being you may purchase new clothing.
If your bag is lost for good, airlines are only required to reimburse you up to $2,800 per incident on domestic flights, not per bag, and it’s not based on replacement value; they will give you the depreciated value. Extra insurance will become of value if the airline Has to deliver your lost bag or value your loss.
You can also go to your homeowners policy after the airline settles with you, to try to recoup the rest of your loss. If you’re still not satisfied with the outcome, you can take the airline to small-claims court.
Remember one key factor, at any point you verbally attack or become aggressive and show hostile emotions against any employee of the airline, hotel or cruise line, chances are you will ultimately pay the price.