Go Back   CruiseMates Cruise Community and Forums > Cruise Deals. Cruise Questions and Answers! > All Things Cruising
Register Forgot Password?

All Things Cruising Any cruise question not specific to one cruise line

LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old August 23rd, 2010, 09:16 AM
Join Date: May 2009
Posts: 55
Default And they wonder why a TA would have a fee!

I waived my consultation fee due to receiving a referral. I found the perfect quad connecting to a double configuration which I placed on option. I provided this person exactly what she was looking for and even provided pictures of the stateroom type since we had done a ship inspection. As this client was traveling in six weeks with six people (four of which were female) and did not even think of what that meant as far as only having one bathroom.

Last night the follow-up email came back
While we definitely preferred to go with someone local, the other agent we sent our request to gave us a price less than you offered as well as a $500 shipboard credit. We cannot turn that down.
Good luck being placed somewhere on this ship that is the perfect location for you and your family lady!

Anyway, never again will I waive my fee.I am thinking of filing suit against this person for theft of service in the amount of my lost commission due to the time invested.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old August 23rd, 2010, 09:27 AM
Donna's Avatar
Join Date: Aug 2000
Location: on my computer
Posts: 27,223
Send a message via AIM to Donna

Hi Amber,
I can certainly understand your frustration in this case...As far as I can tell, it was down to an extra credit of $500, from another travel agent....? Now, I'm wondering if they are getting the same cabin catagory and location,etc?? May-be next time, only waive your fee if they actually book with you, then you won't be out your time and $?

Message Boards Moderator
Reply With Quote
  #3 (permalink)  
Old August 23rd, 2010, 09:33 AM
Join Date: May 2009
Posts: 55

I don't know if she is comparing apples to apples in this case. The other agency is violation of the RCI rebating policy if they are actually getting this much. However, I do not do plan to go fees. In my industry, saying I only get paid for my advice is someone does not take the trip is a bit confusing.

I know know everyone charges consultation fees, but there are always people who wonder why we do such a thing.
Reply With Quote
  #4 (permalink)  
Old August 23rd, 2010, 10:02 AM
blueliner's Avatar
Senior Member
Join Date: Jun 2006
Location: Northern Illinois
Posts: 1,176

I feel your pain! This has happened to me as well, prepared a perfect vacation or cruise for a client and they decide to book themselves online using my advice. It's like they just come to me for my expertise and advice, and then take that for free and go book it online. Now, I am very wary of telling a potential client the details of the vacation or cruise until I am certain they are going to book with me.

Majesty of the Seas - 10/03 & 02/07 & 11/08
Enchantment of the Seas - 10/04 & 10/11
Mariner of the Seas - 10/05
Vision of the Seas - 10/06 & 09/07
Carnival Liberty - 10/07
Adventure of the Seas - 9/08
Ruby Princess - 12/09
Voyager of the Seas - 9/10
Carnival Spirit - 11/10
Oasis of the Seas - 9/13
Reply With Quote
  #5 (permalink)  
Old August 23rd, 2010, 10:42 AM
AF1 AF1 is offline
Senior Member
Join Date: Mar 2007
Location: Cincinnati, OH
Posts: 1,295
Send a message via MSN to AF1

I always use a travel agent and pay the fees. I want someone else who has more knowledge about cruising than I do. Sorry there are some people out here who don't give a darn about time and effort; it's all about the almighty buck, and how much they can save.
Freedom of the Seas Dec 11
Allure of the Seas: Jan 11
Voyager of the Seas: May 09
Splendour of the Seas: May 07
Explorer of the Seas: Jan 04
Majesty of the Seas Jan 99

Go Reds
Reply With Quote
  #6 (permalink)  
Old August 23rd, 2010, 12:04 PM
green_rd's Avatar
Senior Member
Join Date: May 2008
Location: Indianapolis (USA)
Posts: 6,660

I don't know if there is a valid lawsuit here, not being a lawyer and all. But it sounds like you might have a complaint against other agency through RCI.

My guess is the other agent gave them whatever two cabins came up next.

All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014, 2016, 2018
Sail Windjammer: Mandalay 2017
Star Clippers: Royal Clipper 2015
Reply With Quote
  #7 (permalink)  
Old August 23rd, 2010, 09:32 PM
Kamloops Cruiser's Avatar
Senior Member
Join Date: Jan 2007
Posts: 1,129

As a client of a TA .I'm always glad to pay the fee's. My TA only charges fee's on the air

fare costs.

Ships Sailed:

SS Ithaca , Volendam , Mariner of the Seas (x2) , Veendam , Coral Princess , Island Princess (x3) , Emerald Princess,Sapphire Sapphire (x3),Diamond Princess
Reply With Quote
  #8 (permalink)  
Old August 23rd, 2010, 11:20 PM
Ron Ron is offline
Senior Member
Join Date: Sep 2000
Posts: 2,352

I'm not a T.A., never been one nor never will be. I've been on numerous cruises on several different lines and always have people ask me--" I've talked to a T.A. about a cruise and this was the price--X dollars--is that a good deal or not ?" How can I tell them what I think is a good deal if they don't even know what type cabin they got, inside, outside, balcony, specific cabin, guarantee, etc. etc. Or sometimes just ask " how much does a cruise cost ? "
Just a few days ago a couple told me they were going on a Princess cruise--they had never cruised before and it was $ 1499.00 per person, and wanted to know if I thought it was a good deal. I had to extract bit by bit the info from them-- it was a 10 day cruise and one stop was Aruba--lots of help there! Turned out to be a 10 dayer from Lauderdale to The Canal ( partial transit ) but they had no idea about the cabin.
Bottom line, I don't think I could be a T.A. because it seems like a lot of people want to go on a cruise but have no idea when, where, what type cabin, etc.
I can understand how a T.A. could be upset when they have to go through all this work and then have the rug jerked out from under them because someone else gave them a " better " deal. Cheaper doesn't always mean better.
Reply With Quote
  #9 (permalink)  
Old August 25th, 2010, 11:22 AM
Join Date: Aug 2010
Location: Georgia USA
Posts: 46
Default Not Everyone would do this

Just want you to know that some people appreciate everything the TA does. We love our TA. We would never book directly, on-line or call anyone else. We found him by accident but we are so grateful to him. We originally called, thinking we knew what particular staterooms we wanted. He advised against our selections because of a venue he felt might be noisy. On another cruise we were going to put 3 passengers in each of 2 balcony cabins (each had 2 adults and a teenager). He called back and asked if we had considered getting the 2 balcony cabins and getting an inside cabin directly across from us for the 2 teens, if the price was cheaper. DUH...cheaper and we would have an extra bathroom????? He had already given us the price with 3 per balcony room so when we saw a savings (small but still cheaper), we were thrilled. We had another cruise where we had a last minute problem arise. He dropped everything and took over and got everything fixed. We always get a couple of bottles of wine or an OBC from him and he steers us away from any potential mistake. He's the best. He knows what he's doing and even thought we are experienced cruisers, he's always our first and last call. We always recommend him to family, friends and co-workers who are thinking of cruising. Trust and respect is the key.
Reply With Quote



Similar Threads
Thread Thread Starter Forum Replies Last Post
Corkage Fee Mike L Holland America 4 March 27th, 2006 04:32 PM
Internet fee wants2fly Celebrity 3 August 10th, 2004 11:24 AM
atlantis fee WOHScruiser Teen Cruisers 3 July 19th, 2004 06:59 AM
New Fee on cruising? Cassie Travel Gripes! 8 November 8th, 2003 09:08 AM
Un-Corking FEE!!! Ward Cruise Cuisine 0 September 5th, 2003 08:17 PM

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 11:24 AM.
design by: Themes by Design

Search Engine Friendly URLs by vBSEO 3.6.1