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Old February 27th, 2011, 09:29 PM
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Default Oh....Gimme a break!!

Some whine with that cheese?

Carnival customers complain of 'crummy cruise' after modified trip | khou.com | khou.com Local News


This just amazes me: We want the corporate office to either refund our money or take us to Jamaica," she said in the video. "Progreso (Mexico) is not a consolation."
Pollard also started an on-board petition that now has more than 300 signatures. They are demanding better customer service.
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Last edited by Trip; February 27th, 2011 at 09:40 PM.
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Old February 27th, 2011, 10:48 PM
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Yep. Agreed. Gimme a break. Whine bags. It's not like the cruise was completely cancelled or cut by two or three days. They went on a trip, they went to three ports, what's the big deal? (OTOH, do shore excursions booked in ports where the ship ends up having to skip give your $$ back if they're not booked through the line? That would be worth getting aggravated about. A little. But it's not like it was within anybody's control.)

meh.
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Old February 27th, 2011, 11:10 PM
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I feel everyone knows there is risks when travelling by boat... I think a lot of people will do anything to try and get something for free.. I'm just so excited to go on a cruise next week, I don't care where it ends up as long as they don't run out of the yummy slushy drinks
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Old February 28th, 2011, 08:06 AM
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Getsy, welcome to Cruisemates! Where are you going, what ship?
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Old February 28th, 2011, 08:18 AM
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Yes, you are taking that chance, while cruising that there could always be an itinary change due to weather or ship problems...I know it is disappointing when it happens, but there isn't much you can do... You would think the whole cruise was ruined and we all know that isn't the case.
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Old February 28th, 2011, 08:26 AM
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It's quite amazing that if a port gets cancelled it always seems to be the port that everybody wanted to go to & was their sole reason for booking.

Or am I just getting cynical in my old age

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Old February 28th, 2011, 08:34 AM
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Look back to when you first started cruising - on your very first cruise did you not expect awfully close to 100% that you would go to the ports listed on your itinerary? I have some compassion for these people - but no refunds.
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Old February 28th, 2011, 08:35 AM
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For my very 1st cruise, all I knew when we were deciding what ship,and where to go, was I wanted St Maarten.

Well, Trip's luck..the Celebration had engine trouble,and we couldn't get there. They substituted Nassau instead.

There was no wannabe Perry Mason, getting a petition together, no rants in the atrium,and no threats of suing. It was, what it was,, end of story.

Of course back in 1990, there was no wide use of internet, youtube, or iphones to take pictures, to post to the world.
Now, with it all, we know how silly they are
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Old February 28th, 2011, 09:06 AM
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Here is another article...Cruise sailed from fog to "nightmare" say vocal passengers | Gadling.com

It points out, passengers could have taken Carnivals Guarentee.
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Old February 28th, 2011, 10:44 AM
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i totally agree, give me a break, what did they want the cruise line to do sail in the fog? risk the safety of all the crew and passengers so that they could hit all their port stops?
As for the the cruise line refunding cruise fare all i can say is , READ your CRUISE CONTRACT
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Old February 28th, 2011, 11:49 AM
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Default Customer service

Quote:
Originally Posted by Trip View Post
They are demanding better customer service.
Well, now, I would sign THAT petition on any cruise line anywhere. The Customer Non-Service Desk is the shame of all cruise lines and the Jr Asst Pursers are so badly trained in Customer Service they are a disgrace. I was in Customer Service for over 20 years and I wouldn't have kept most of those kids on after their first week if they treated my customers the way they treat passengers.
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Old February 28th, 2011, 11:55 AM
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Exclamation Disappointment

Quote:
Originally Posted by kandajones View Post
It's quite amazing that if a port gets cancelled it always seems to be the port that everybody wanted to go to & was their sole reason for booking.
so true so true.

However, we did have an experience where that was pretty much the case!

We sailed out of Galveston to New Orleans. The itinerary called for an overnight port stay in New Orleans for --- MARDI GRAS!! Now, basically, that WAS where everybody wanted to go and their sole reason for booking.

Check out our trip report and pictures at http://users.elite.net/thehalls/mardigras.html

A tanker accident in the river prevented us from getting to New Orleans, clearly entirely beyond the cruise line's control. Although the ship took us to Gulfport and provided free shuttles to New Orleans for the parades, there were many many passengers very vocally upset. The Captain was actually unable to walk around the ship because passengers would crowd around him shouting curses!!

The interesting thing is that another RCI ship was trapped IN the port and couldn't leave New Orleans. We learned that a large number of the pax on THAT ship were natives of the city who were trying to get OUT of town for Mardi Gras!!

When you travel, stuff happens. You can fight it or you can relax and enjoy what you have.
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Old February 28th, 2011, 01:23 PM
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Some people just like to whine.
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