This just amazes me: We want the corporate office to either refund our money or take us to Jamaica," she said in the video. "Progreso (Mexico) is not a consolation."
Pollard also started an on-board petition that now has more than 300 signatures. They are demanding better customer service.
Trip, with her book & tea!
Chat Hostess & Board Moderator
Last edited by Trip; February 27th, 2011 at 10:40 PM.
Yep. Agreed. Gimme a break. Whine bags. It's not like the cruise was completely cancelled or cut by two or three days. They went on a trip, they went to three ports, what's the big deal? (OTOH, do shore excursions booked in ports where the ship ends up having to skip give your $$ back if they're not booked through the line? That would be worth getting aggravated about. A little. But it's not like it was within anybody's control.)
I feel everyone knows there is risks when travelling by boat... I think a lot of people will do anything to try and get something for free.. I'm just so excited to go on a cruise next week, I don't care where it ends up as long as they don't run out of the yummy slushy drinks
Yes, you are taking that chance, while cruising that there could always be an itinary change due to weather or ship problems...I know it is disappointing when it happens, but there isn't much you can do... You would think the whole cruise was ruined and we all know that isn't the case.
Look back to when you first started cruising - on your very first cruise did you not expect awfully close to 100% that you would go to the ports listed on your itinerary? I have some compassion for these people - but no refunds.
All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014
Star Clippers: Royal Clipper 2015
i totally agree, give me a break, what did they want the cruise line to do sail in the fog? risk the safety of all the crew and passengers so that they could hit all their port stops?
As for the the cruise line refunding cruise fare all i can say is , READ your CRUISE CONTRACT
Well, now, I would sign THAT petition on any cruise line anywhere. The Customer Non-Service Desk is the shame of all cruise lines and the Jr Asst Pursers are so badly trained in Customer Service they are a disgrace. I was in Customer Service for over 20 years and I wouldn't have kept most of those kids on after their first week if they treated my customers the way they treat passengers.
It's quite amazing that if a port gets cancelled it always seems to be the port that everybody wanted to go to & was their sole reason for booking.
so true so true.
However, we did have an experience where that was pretty much the case!
We sailed out of Galveston to New Orleans. The itinerary called for an overnight port stay in New Orleans for --- MARDI GRAS!! Now, basically, that WAS where everybody wanted to go and their sole reason for booking.
A tanker accident in the river prevented us from getting to New Orleans, clearly entirely beyond the cruise line's control. Although the ship took us to Gulfport and provided free shuttles to New Orleans for the parades, there were many many passengers very vocally upset. The Captain was actually unable to walk around the ship because passengers would crowd around him shouting curses!!
The interesting thing is that another RCI ship was trapped IN the port and couldn't leave New Orleans. We learned that a large number of the pax on THAT ship were natives of the city who were trying to get OUT of town for Mardi Gras!!
When you travel, stuff happens. You can fight it or you can relax and enjoy what you have.