Certainly that is great benefit to the personal touch of "my travel agent". Should your TA be a part of a agency with backup or have you had great success with solo agents?
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This question has many sides..as part of a big agency, you won't know if your fill in, has some years of experience tucked under their belt, or has even glanced at your file till you call for info. Could be tricky.
A solo agent, could often be on fam trips, and may not be available, unless buy text or email, "sometimes." Hopefully, they will have a fill in, but then you would be back to the above scenario....
Given my druthers, I would pick the solo agent.
Trip, with her book & tea!
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