After several months of getting nowhere , I have decided to log onto a message board to see if anyone has any advise for how to deal with luggage lost aboard a cruise ship (specifically Celebrity's Zenith/Panama Cruise last December) I have tried contacting customer service (they call it risk management) to no avail and now just want everyone to be aware that it is an issue and very frustrating when you compile long lists of whats missing, provide a detailed description and then never hear anything back. Any suggestions?
Also try to contact MRBowWow, a poster to this board who can be found on the Celebrity forum. He and his wife just had a similar occurance on the Millennium (I believe they walked their luggage to the pier) as they arrived days before the embarkation of the 9/9 cruise. Last I knew their garment bag was still missing including all of the Formal Attire. If you can't find his e-mail address, just e-mail me.
Let us know if you have any positive results.