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  #1 (permalink)  
Old October 9th, 2000, 05:01 PM
Cyndee
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Default Lost Luggage

After several months of getting nowhere , I have decided to log onto a message board to see if anyone has any advise for how to deal with luggage lost aboard a cruise ship (specifically Celebrity's Zenith/Panama Cruise last December) I have tried contacting customer service (they call it risk management) to no avail and now just want everyone to be aware that it is an issue and very frustrating when you compile long lists of whats missing, provide a detailed description and then never hear anything back. Any suggestions?
Many thanks,
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  #2 (permalink)  
Old October 11th, 2000, 12:31 AM
Carole Dunham
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Default RE: Lost Luggage

How about your insurance? Cruise insurance if you have it but even your household injsurance should cover it. Sounds like your luggage is permanently lost.

Carole
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  #3 (permalink)  
Old October 12th, 2000, 01:31 PM
Dawn Stefano
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Default RE: Lost Luggage

How about e-mailing our Consumer Affairs Editor for some advice?

timrubacky@cruisemates.com

Good luck!
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Old October 12th, 2000, 02:29 PM
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Admiral
 
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Posts: 1,159
Default RE: Lost Luggage

Did you take out insurance? if so call your travel agent maybe they can guide you
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Old October 12th, 2000, 05:08 PM
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Admiral
 
Join Date: Aug 2000
Location: New England
Posts: 2,420
Default RE: Lost Luggage

Also try to contact MRBowWow, a poster to this board who can be found on the Celebrity forum. He and his wife just had a similar occurance on the Millennium (I believe they walked their luggage to the pier) as they arrived days before the embarkation of the 9/9 cruise. Last I knew their garment bag was still missing including all of the Formal Attire. If you can't find his e-mail address, just e-mail me.
Let us know if you have any positive results.
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  #6 (permalink)  
Old October 16th, 2000, 02:47 PM
Cyndee
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Default RE: Lost Luggage

How do I get in touch with them?
Many thanks for the reply, unfortunately I did not obtain cruise insurance for the luggage.
Cyndee
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caribbean, celebrity, cruises, lost, luggage, royal

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