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Old April 1st, 2001, 11:51 AM
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First Mate
 
Join Date: Mar 2001
Posts: 355
Default Princess e-mail address

Does someone have the e-mail address for customer relations at Princess Cruise lines? Even better, does anyone have the e-mail address of someone at Princess that actually has decision making authority? I want to ask a few questions about the new pre-charged tipping policy on the Grand Princess and register my displeasure.

Thank you.

Bob "MacTarheel"
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Old April 2nd, 2001, 07:04 AM
Anne Campbell's Avatar
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Join Date: Aug 2000
Location: New York City
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Default Re: Princess e-mail address

A good idea. Try: customerservice@princesscruises.com. Someone will get this.
Let me know if you don't get through, and I'll try to find another e-mail for you.

BTW, why did you dislike the new dining program on Grand Princess?
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Old April 2nd, 2001, 07:42 AM
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Join Date: Mar 2001
Posts: 355
Default Re: Princess e-mail address

Hi Anne...

Thanks for the e-mail address. Unfortunately my e-mail was returned as an invalid e-mail addresss. Please see if you can locate a good address.

In response to your question, I have not indicated that I dislike the new dining program since I have not actually experienced it yet. We go on our repeat Grand Princess cruise this weekend.

I believe that the Personal Choice Dining is a nice option. My wife and I prefer the traditional dining because we really enjoy dining with the same people all week, getting to know them and sharing experiences throughout the cruise. We have developed some nice relationships over the years and still communicate with acquaintances around the world.

My complaint has to do with the automatic (forced) tipping practice that Princess now employs. I also have questions about the wait staff getting double tipped if individuals remove the tip charges from their account and tip them directly.

Bob "MacTarheel"... getting ready for a little Grand Class cruising.
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Old May 8th, 2001, 06:31 PM
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Join Date: Sep 2000
Posts: 284
Default Re: Princess e-mail address

Address to:

Princess Cruises
24305 Towne Center Drive
Valencia, CA 91355

I would put to the Attnetion of Passenger Relations Manager with a cc: to Vice President of Sales and Marketing.
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