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Old January 14th, 2002, 10:40 PM
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Default RCCL Email

Does any CruiseMates Staff know how to email Barbara L. Shrutt, Vice President of Customer Loyalty at Royal Caribbean Cruise Lines? I have tried several addresses over the past 5 weeks and have NOT received one reply from them. We are Diamond Members and not very happy at being jerked around. So much for customer loyalty.

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Old January 17th, 2002, 04:41 PM
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Default Re: RCCL Email

I am answering my own message. Yes, there is a Vice President of Customer Loyalty. Wow and do they ever believe in customer loyalty!
My faith in RCCL is restored a thousand fold. I am now VERY happy.
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