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jc July 3rd, 2002 01:30 PM

Princess Cruise Line Customer Service
 
Is there an email address available for Princess Cruise Line customer service? For instance, if I wanted to email a complaint or question, is there a person I could directly email not associated with a travel agency( i.e. msmith@princess.com)?

Donna July 3rd, 2002 02:39 PM

Re: Princess Cruise Line Customer Service
 
Hi JC,
You can try sending an e-mail, here is a link, hope you get some answers and satisfaction to your enquiry:

http://www.princess.com/contact/


Lori Turner July 5th, 2002 04:53 AM

Re: Princess Cruise Line Customer Service
 
There is a passenger on board one of your ships,how in an emergency would you reach them??All phone lines are transfered with no direction or phone number in case of emergency?!This info.should be very easily accessed.I cn,t believe that over an hour was spent on the phone and the computer to no avail.I guess we wait untill the ship docks and hope we can find them there to let them know her mother has died today.
Well?What do you say to that??
Very Concerned,
Lori Turner

TomS July 7th, 2002 07:57 PM

Re: Princess Cruise Line Customer Service
 
Lori,

Try 1-800-SEA-CALL (1-800-732-2255). This is the AT&T shore-to-ship operator. It is not cheap, but in your circumstances they should be able to help. Since you have the ship and the cabin number or passanger name, they can patch you directly to the cabin, or the purser's desk.

I am terribly sorry about the loss in your family.

Tom


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