Cruise reviews

[JGL]

Do the various cruise lines read the reviews posted to the message boards?
There is a review of the Silver Shadow which I would hope Silver Sea reads before I sail. Is there a way to call a review to their attention?

[dalech]

I would expect that the cruise lines read reviews as well as the comment cards that people fill out. If you expect that they have read a specific review though, that may be asking a bit much. Also, it's hard to tell from one review if something is really a problem or not. Like anything, if theyr get numerous complaints on a specific issue that probably gives them a great incentive to respond. Just a thought.

[lexxity]

on the cunard board the master of the Qm2 readsand responds to various messages so i would hope he is reporting back any negative issues.

I would have to say that they don't read these message boards. Maybe someone that is curious may wonder onto a review board and then read a few, but the head offices don't use review boards on the internet to make decision and changes. At least not that I know of.

However, they do read the comment cards that are filled out by the passengers at the end of every cruise. Every single one that gets turned in does get read by someone. With the last cruise line I worked for we read comment cards every debark/embark day. The ones that were turned in that morning, then got read that evening. Every embarkation day at 7:00. It was boring but some of them would be hillarious. All the department heads other than the CD (they would send the ACD instead) would get together in a room and read the comment cards until every single one had been read. They get seperated into good, bad, and genereal piles and then sent to the Hotel Director from there. He reads what he wants and moves them on to the office. They also get copied and sent to the departments mentioned in them for recognition of individual crew members.

[Jim Bragg]

You would be amazed at who reads these message boards and reviews. Those onboard the ships seldom if ever read them as they are too busy and don't have the access to the Internet like most of us do. Those that work ashore do read them more than expected. I once heard a CEO referance a remark that came straight off our message boards. I don't think it was a coincidence.
Jim
Community Staff Leader