Well, maybe I am the only one that didn't know this but if I can help one other person avoid this very disappointing situation, I might can feel a little better.
Several months ago I booked our cruise through an online agency on the Carnival Jubilee for May 15th. I carefully chose our cabin, E88, because I was born with a cripple foot and can not walk alot. My choice of the Empress deck was very important to keep the walking to a minimum. Well, a few weeks ago a rep from the online agency called and told my husband that we were entitled to an upgrade to an oceanview cabin!!!! (Actually, I've had both on past cruises and decided that inside would be fine because we are really not in the cabin that much anyway and location of the cabin is the most important factor for me) Well, we took this "upgrade" and with great anticipation and thinking how would anyone in their right mind turn down such a great thing????
With help from a post on this board by TrinaLC I was able to find our "new, great, wonderful, upgraded oceanview" cabin. Well, our new, great, wonderful "upgraded oceanview cabin" is M66. When I first saw that it was on Main Deck, I was concerned but then when I went to the Carnival website and saw where the cabin actually is, I could have cried. I have been soooo excited about this trip and soooo looking forward to it. This cabin is right outside the elevators and stair and very close to the information desk/pursor's desk.
I called the online agency to express my dissappointment, could not communicate with the rep and after explaining the situation and expressing how I did not in any way consider this as an "upgrade", the rep says, "Vell, vhat do you vant me to do about it?"
I told her that I wanted my originally room back (now really, even I know the chances of that at this late date). So, she put me on hold to call the cruiseline to see about my original room. Is it me? or does it seem likely that she actually went for a cup of coffee, smoke a cigarette or do her nails?
Well, she comes back and says that that room has already been booked (oh, surprise, surprise) and that the only cabin available on that deck is a gty .
Now, here comes the lesson, finally. Then she explained to me (in a not-so-friendly tone), that we should have asked what cabin we were getting and that we should have never taken the "upgrade" without asking questions and about had me convinced it was all my fault!
Sorry this is so long. I would have never ever thought that an "upgrade" from an inside cabin on the Empress deck would be to a porthole (yes, porthole) cabin on the main deck situated right in the middle of all the noise and confusion. I personally think that cabin would be one of the worst cabins on the entire ship!
Maybe there are 2 lessons learned here. Yes, they are completely right about the word, "assume" and when offered an upgrade, be sure to ask questions.
I'm not looking for sympathy or need a lecture about how I should have known. I got the latter from the agency. I am sure that we will go and have a wonderful time and not let this spoil our trip but the joy and excitement has now been replaced with worriesome anticipation.
I sincerely hope that I have kept anyone else from dealing with this.
Thanks for bearing with me and listening to my situation.