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  #1 (permalink)  
Old May 16th, 2005, 10:58 PM
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Default AAA Agents

I booked a cabin with AAA last August on the Mercury. We were assigned 6127 on the Vista Desk. We requested this cabin with money donw and received documentation stating this from AAA. I found out today they booked us in the farthest part of the boad. We are not happy at all, any suggestions?
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  #2 (permalink)  
Old May 16th, 2005, 11:08 PM
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Default Re: AAA Agents

I need to calarify the last message, sorry. I booked the cruise this last March. We sail on the 5th of August from Seattle to Alaska. I received an assigned cabin in cabin 9167. I decided to transfer to my credit card company to receive a 250 dollar credidt. I was ready to pay the balance until the travel agent said I was assigned to the very front of the boat. I am not happy at all, I hope nobdy else encounters this problem with AAA.
I am going to contact AAA tomorrow, I hope they can explain what happened and some resolution. I have documentation with my assigned cabin of 9167. Any created suggestions in my approach? Thanks for any help!
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Old May 17th, 2005, 12:49 AM
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Default Re: AAA Agents

When you book an assigned cabin the TA checks with the cruiseline and makes sure that cabin is available before a deposit is made. So, you really shouldn't have been moved without them asking you if it was ok. The only thing I can think of is the number of berths in that room.....sometimes, if you book a triple or a quad room but only need a double, you could be moved if somebody needs that room. Could this be the case with you? Hope you are able to work this out.
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Old May 17th, 2005, 08:57 AM
Anne Campbell's Avatar
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Location: New York City
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Default Re: AAA Agents

I suggest you call AAA and ask for a supervisor to iron out this problem. If one supervisor doesn't help, go to another. Keep going higher and it will somehow be resolved to your satisfaction.

Remember, AAA is a company in the service business.

Anne Campbell
Cruise news, bargains, tips and commentary.
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Old May 17th, 2005, 06:31 PM
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Default Re: Re: AAA Agents

I am glad to report that AAA took care of their mistake. The manager at the Mary Ester Florida location did a very good job. I really appreciate her effort in this problem solving solution. Thank you C. I will use you in the future!
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