Go Back   CruiseMates Cruise Community and Forums > Cruise Deals. Cruise Questions and Answers! > Ask CruiseMates Staff
Register Forgot Password?

Ask CruiseMates Staff Got a question? Our staff will do its best to help.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old August 23rd, 2007, 10:48 AM
Junior Member
Beginner
 
Join Date: Jun 2007
Posts: 6
Default Big Overcharge

Hi everyone.

First off I just want to say I sailed with princess just last week on the Crown. It was the best vacation I've ever had, and now all I want to do is cruise. I absolutely loved everything (except for Grand Turk).

Now I have a problem though. I got my bill at the end and it was fine. I registered for express checkout. It came out to be about 500 bucks. The money was taken out of my account and I saw it go through my bank the following day.

Now I check my account yesterday and see a pending charge of 400 dollars. When I looked to see what its from, its from Princess. I was even able to see the break down of it. There are various charges on different days at random amounts.

Now I did not call them yet, since I just saw this yesterday. I thought maybe this is one of those "phantom" charges they would make to see if my card worked. I plan on calling them later but im going nuts thinking theres some sort of huge hidden fee or that I broke a 400 dollar hanger.

So in the meantime before I call does anyone know how much of a problem I will have over this, or is it one of those charges that dont mean anything?

Thanks,
Mike
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old August 23rd, 2007, 05:46 PM
Donna's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 26,424
Send a message via AIM to Donna
Default

If you find that the charge is for real, but you didn't charge that additional amount, call the cruiseline and have them double check. I was always under the impression, that your final bill that they slip under you door, was it and has been on all my cruises. I find this so strange and have heard of it before. They can't just add another $400 on, can they? If all else fails, you can always dispute it with your credit card company.

Good luck.
__________________

Message Boards Moderator
Reply With Quote
  #3 (permalink)  
Old August 24th, 2007, 06:20 AM
MaryLou's Avatar
Senior Member
Admiral
 
Join Date: Oct 2000
Location: A small suburb of Pittsburgh, PA
Posts: 4,798
Default

Mike: Welcome to the world of cruising! Let us know the outcome of the charges, okay? I would be very interested to know. Thanks.
__________________
Mary Lou Scanlon
NCL Pride of America April 24, 2010
NCL Epic February 12, 2011
RCCL Allure of the Seas - September 18, 2011
Celebrity Eclipse - February 11, 2012:
RCCL Navigator OTS - February 9, 2013
Reply With Quote
  #4 (permalink)  
Old August 24th, 2007, 09:49 AM
Senior Member
Admiral
 
Join Date: Jun 2002
Location: Palmer, Massachusetts
Posts: 12,716
Default

i agree with Donna on this one, once you receive your final bill, that is it, all the charges have been tallied and your account is closed. I would definatley call Princess.
Reply With Quote
  #5 (permalink)  
Old August 24th, 2007, 10:53 AM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,756
Default

Mike:

Call your credit card company immediately and find out if these are legitimate or a hold. If not then verify if they are real and if they are not then dispute the charges. Contact Princess and let them know of the error and that you did not make the charges, they were added after the final bill and that you have disputed them with your credit card company. Make it clear that you did not make the charges and you want them removed.

Take care and let us know how it turns out.
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #6 (permalink)  
Old August 25th, 2007, 12:40 PM
Senior Member
Cruise Maniac
 
Join Date: Sep 2003
Posts: 230
Default

Sounds to me like they charged your credit card, but didn't release the hold.

Shelby
Reply With Quote
  #7 (permalink)  
Old August 27th, 2007, 09:43 AM
Junior Member
Beginner
 
Join Date: Jun 2007
Posts: 6
Default

Hey guys, thanks for the support.

I called princess and they immediately corrected the problem. It was an authorization charge that they put on my card and wasn't released by my bank. They contacted my bank and asked them to release it. I was very impressed with the level of service.

thanks again everyone, and now im looking forward to my next cruise next summer.
Reply With Quote
  #8 (permalink)  
Old August 28th, 2007, 05:49 AM
Donna's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: on my computer
Posts: 26,424
Send a message via AIM to Donna
Default

Hi Vip,
Glad it was an easy fix, not always the case. Thanks for giving us an update.
__________________

Message Boards Moderator
Reply With Quote
Reply

Bookmarks

Tags
account, bill, caribbean, carribian, charge, cruise, final, line, lines, norwegian, norweigen, overcharge, overcharges, overcharging, royal, spa

Similar Threads
Thread Thread Starter Forum Replies Last Post
How Big is Too Big? Will Royal Caribbean Sink the Industry? mmerali Teen Cruisers 9 October 12th, 2009 04:36 PM
Its the CruiseMates Big Boots Big Bargain Group Cruise Kuki Chit - Chat for Cruisers 36 March 21st, 2007 04:34 PM
How Big is Too Big for You? jhannah Holland America 26 March 21st, 2007 04:00 AM
Big BIG problem : Voyager diverted from Bermuda to Canada th Just4Kian Royal Caribbean International 124 August 11th, 2005 10:59 AM
Norwegian Star - Spa Overcharge Shadow Norwegian Cruise Lines 0 February 21st, 2003 03:25 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:10 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1