Go Back   CruiseMates Cruise Community and Forums > Cruise Deals. Cruise Questions and Answers! > Ask CruiseMates Staff
Register Forgot Password?

Ask CruiseMates Staff Got a question? Our staff will do its best to help.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old March 11th, 2008, 06:07 PM
jackieb's Avatar
Senior Member
Captain
 
Join Date: Mar 2008
Location: Missouri
Posts: 627
Default travel agency ( smartcruiser) HELP

I have only cruised once before and booked with a local travel agent. This time I decided to book online. I booked with Smartcruiser and they are not at all friendly or helpful. They took my deposit and I haven't heard from them since. Am I suppose to get something from them. I wanted to pay the cruise off early and so I called them since they wouldn't answer emails and they told me they can't do this. Anyone have any suggestions???
__________________


05/01/10 Sapphire Princess
09/14/09 Enchantment of the Seas
10/19/08 Crown Princess
03/04/04 Majesty of the Seas
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old March 11th, 2008, 09:28 PM
Phil&Liz's Avatar
Senior Member
Admiral
 
Join Date: Oct 2005
Location: Houston, Texas
Posts: 2,979
Send a message via Yahoo to Phil&Liz
Default

I would certainly give them another shot at helping you either over the phone or by email. Sometimes you just have to reach the right person on a good day.

They have a decent rating at BBB:
http://www.bbbsoutheastflorida.org/B...anyID=23000856

I would think any company would be happy to get full payment on any transaction.

But in case you need additional contact info they list:
Smart Travel Group, Ltd.
4800 N. Federal Highway
Suite 207-D
Boca Raton, FL 33431 Phone: 561-393-7377
Email: admin@smartcruiser.com
Company Management: Lee Smolinski, President
Customer Service Contact: Brenda Nolan
Vice-President Administration Phone: 561-393-7377
Email: bnolan@smarttravelgroup.com

Hope this helps.

Phil & Liz
__________________
The Original Phil & Liz

The problem with socialism is that you eventually run out of other people's money. Margaret Thatcher

Never take an idiot travelling, you can always pick one up when you get there. Billy Connolly

I Didn't Come here and I ain't Leaving.
Willie Nelson

9/01/2013 Carnival Legend
2/16/2014 BC 7

Bill Murray
20 years ago we had Johnny Cash, Bob Hope and Steve Jobs. Now we have no Cash, no Hope and no Jobs. Please don't let Kevin Bacon die.
Reply With Quote
  #3 (permalink)  
Old March 12th, 2008, 02:26 PM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,913
Send a message via AIM to Paul Motter
Default

JH Please send me a PM, I have a question for you.

I have heard of this company but do not know them. Their web site looks professional and certainly looks like they welcome phone calls. I would try to call again.

The only concern I see is that they are located in Boca Raton and MUST have the "Florida Seller of Travel" identification on their front page. They don't have it.

If you have receive NOTHING (as you state) I would be very concerned. You should be abkle to ask them the status of receving some kind of information. Did you check to see if your credit card was charged?

I see no reason why you should be able to pay off the cruise whenever you are ready to. Something about this does not add up to me.

When doingbusiness online I would ask for an email confirmation immediately. I would want to verify they got my order right for cabin category, sail date, agreed price, name of party, etc. This is all very important.

It doesn't sound like a travel agency I would use again. Please send me a PM, I have a question for you.
Reply With Quote
  #4 (permalink)  
Old February 15th, 2009, 09:13 PM
Junior Member
Beginner
 
Join Date: Feb 2009
Posts: 1
Default

Sorry to hear of your troubles with Smartcruiser. You should read the blog issued by Chris Elliott. A lot of reading but start today and go backwards.

www.elliott.org Type in Prime Travel Protection

Ben
Reply With Quote
Reply

Bookmarks

Tags
2011, bbb, cruiser, deposit, email, httpwwwsmarttravelgroupcom, number, phone, review, reviews, smart, smartcruiser, smartcruisercom, smartcruisers, travel, wwwsmarttravelgroupcom

Similar Threads
Thread Thread Starter Forum Replies Last Post
Travel Agency Help Papix2 Seeking Cruise Companion 2 March 16th, 2008 05:28 PM
working at a travel agency... laurandhearts Teen Cruisers 3 November 24th, 2007 10:01 AM
Trusted Travel Agency? antiquehtr3 Ask CruiseMates Staff 4 November 25th, 2006 07:45 AM
Travel Agency Help iupui Ask CruiseMates Staff 2 September 4th, 2004 03:42 PM
Travel Agency Recommendation Charles Wilmot Ask CruiseMates Staff 3 August 29th, 2004 08:43 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:42 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1